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Data Protection

Lorna Ellen Counselling is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. If you have any questions related to our GDPR compliance, please contact our or make a Data Subject Access Request.

Data Protection statement

Lorna Ellen Counselling Privacy Policy


Our contact details

Name: Lorna Dungey                              

Address: 46 Kirkstall Road, Urmston, M410QP

Phone Number: 07918 655251




The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Previous therapy information

  • Emergency contact information (name and telephone number)


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you about sessions, appointments and payments

  • To protect you in case there is a problem while we are in sessions


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(f) We have a legitimate interest.

Data is collected on contact forms sent by you.  We will not pass on data to a third party, except in the instances set out in the signed contract under confidentiality, whereby I am obliged to inform someone if I feel that you are at risk of harm to yourself or to others.




How we store your personal information

Your information is securely stored.

We keep name, email address, phone number and minimal notes on sessions for 7 years. We will then dispose your information by deleting the files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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